Termini e condizioni del servizio

1. General Conditions

  • life.kiwi reserves the right to modify these Terms at any time without prior notice. Changes take effect immediately upon posting on the Site.
  • Your continued use of the Site constitutes your acceptance of any revised terms.
  • It is your responsibility to periodically review these Terms and Conditions.

2. Personal Data Protection

  • We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information.
  • Customers can update their personal information anytime via their account.
  • To unsubscribe from newsletters, contact us at info@life.kiwi with your details.

3. Ordering and Contract Formation

  • Orders are accepted only from individuals aged 18 and above with the legal capacity to form contracts.
  • A contract is formed when you place an order and receive a Shipping Confirmation.
  • Orders will only be processed upon confirmation of payment.
  • Life.Kiwi reserves the right to cancel orders, including cases of suspected fraud or inaccuracies.

4. Shipping and Delivery

  • life.kiwi ships worldwide from Portugal. Shipping costs are calculated based on destination and weight and displayed during checkout.
  • All orders are shipped with tracking codes provided via email after dispatch.
  • Delivery times vary and are estimated during checkout.
  • life.kiwi is not liable for delays caused by customs, natural events, or other factors beyond its control.

5. Product Availability

  • While we strive to keep our product listings accurate, availability cannot always be guaranteed.
  • If an item is unavailable after an order is placed, we will notify you promptly with alternative solutions or a full refund.
  • Life.Kiwi reserves the right to limit quantities available for purchase.

6. Duties, Taxes, and Customs Clearance

  • Customers are responsible for customs duties, taxes, or import fees.
  • For express shipping to select destinations, duties may be prepaid (Delivery Duty Paid).
  • Orders returned due to unpaid duties will be refunded as a discount voucher, deducting any incurred shipping costs.

7. Returns and Refunds

  • Returns are accepted within 15 days of delivery for unopened, unused items in original packaging.
  • Return shipping costs are borne by the customer unless the item is defective or incorrect.
  • Refunds are processed within 10 days of receipt and inspection of returned items.
  • Defective items must be reported within 10 days, with life.kiwi covering return shipping.

8. Cancellation Policy

  • Orders may be canceled before dispatch by following the link in your order confirmation email or contacting Customer Care.
  • Once shipped, cancellations may not be possible, but you can refuse delivery or return items at your own expense.

9. Complaints and Support

  • For issues like non-delivery or damaged products, contact info@life.kiwi within 15 days of delivery.
  • Complaints must include photos and a detailed explanation.
  • Allergic reaction complaints require detailed information for assessment.

10. Limitation of Liability

  • life.kiwi is not responsible for direct or indirect damages, including data or profit loss.
  • Liability is limited to the value of the purchased products.

11. Intellectual Property

  • All content on the Site, including logos and images, is protected by copyright laws.
  • Content may not be reproduced without prior written consent from Life.Kiwi.

12. Governing Law and Jurisdiction

  • These Terms are governed by Portuguese law.
  • Any disputes will be handled by the courts of Porto, Portugal.

13. Force Majeure

  • life.kiwi is not liable for failure to fulfill obligations due to unforeseen events like natural disasters, strikes, or government regulations.

14. Discount Codes and Promotions

  • Discount codes are subject to specific terms and conditions.
  • Certain codes may not be combinable with other promotions. Review each code’s terms before use.

15. Notice About Automatic Translations

The Life.Kiwi website uses artificial intelligence tools to automatically translate its content into various languages to provide a more accessible experience for users from different countries. However, these translations may contain inaccuracies, contextual errors, or literal translations that may not accurately reflect the original meaning.The translations were carried out from the original English version, and the information presented is provided by the brands. While we strive to provide accurate and up-to-date information, errors may occur.We recommend that in case of doubt about essential information, such as usage instructions, ingredients, or other health and safety-related matters, you consult the original English version or contact our team through the contact form for further clarification.Life.Kiwi is not responsible for decisions made based on automatic translations and recommends that, whenever possible, users refer to the original content.

16. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us:

Email: info@life.kiwi

Thank you for choosing life.kiwi. We are committed to providing you with the best service and shopping experience.