Terms & Conditions

 

Welcome to the life.kiwi website (referred to as "the Site"). By accessing or using this Site, you agree to be bound by the following Terms and Conditions, which govern your use of our Site and any transactions conducted through our online store. Please read these terms carefully before using the Site.

1. General Conditions

  • life.kiwi reserves the right to modify, change, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site.
  • Your continued use of the Site following any such amendments will constitute your acceptance of the revised terms.
  • It is the customer's responsibility to periodically review these Terms and Conditions to remain informed of any updates.

2. Personal Data Protection

  • life.kiwi values your privacy and is dedicated to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.
  • Customers can update their personal information at any time by accessing their accounts on our Site.
  • To unsubscribe from our newsletter, simply fill out the contact form with your details (name and email) and indicate your preference to stop receiving communications.

3. Ordering and Contract Formation

  • Orders are accepted only from individuals who are at least 18 years of age and possess the legal capacity to form binding contracts.
  • Upon placing an order and receiving a Shipping Confirmation, a contract is formed between the customer and life.kiwi.
  • life.kiwi reserves the right to cancel any order at its sole discretion, including but not limited to cases involving suspected fraud or inaccuracies.
  • Orders will only be processed once payment has been received and confirmed.

4. Shipping and Delivery

  • life.kiwi ships worldwide from Portugal. The shipping cost is calculated based on the destination and weight of the products and will be displayed during the checkout process.
  • All orders are shipped with a tracking code, which will be emailed to the customer once the order is dispatched. For detailed tracking, customers can use the provided link.
  • Delivery times vary based on the destination country and chosen shipping method and are estimated during the checkout process.
  • life.kiwi disclaims liability for delays caused by customs procedures, natural events, or other unforeseen circumstances beyond its control.
  • Customers are responsible for ensuring accurate delivery information is provided. life.kiwi shall not be liable for delays or failed deliveries resulting from incorrect information supplied by the customer.

5. Product Availability

  • life.kiwi makes every effort to ensure that products displayed on the Site are in stock and available for purchase. However, we cannot guarantee the availability of all items.
  • Should an item become unavailable after an order is placed, life.kiwi will notify the customer promptly, offering an alternative solution such as a substitute product or a full refund.
  • life.kiwi reserves the right to limit quantities of items available for sale.

6. Duties, Taxes, and Customs Clearance

  • Customers are responsible for any customs duties, taxes, or import fees that may be applied to their order. These charges vary by country and are not included in the total cost at checkout.
  • life.kiwi shall not be held liable for customs policies, restrictions, or any delays imposed by customs authorities in the destination country.
  • In cases where an order is returned due to customs restrictions or the customer’s refusal to pay duties, life.kiwi will issue a refund in the form of a discount voucher, deducting any shipping and return costs incurred.

7. Returns and Refunds

  • Customers have the right to request a return within 14 days of receiving their order, provided that the products are in their original, unopened condition. To initiate a return, customers should contact info@life.kiwi with their order number and product details.
  • Returned items must include all original packaging and labels, and any return shipping costs shall be borne by the customer unless the item is deemed damaged or defective.
  • Refunds will be processed within 10 days following receipt and inspection of the returned items and will be issued either via the original payment method or as a discount voucher, based on the customer’s preference.
  • Customers reporting defective products may return items within 10 days, with life.kiwi covering return shipping costs upon provision of photographic or other evidence of the defect.
  • For returns initiated outside the EU, customers shall bear responsibility for return shipping costs and any customs fees associated with the return, unless the product is defective.

8. Cancellation Policy

  • Orders may be canceled before dispatch by following the link in the order confirmation email or by contacting Customer Care at info@life.kiwi.
  • Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may refuse delivery or return the items at their own expense.
  • life.kiwi reserves the right to cancel any order in cases of suspected fraud, suspicious activity, or unusually large orders that could impact stock levels.

9. Complaints and Support

  • If you have any issues with your order, such as non-delivery or damaged products, please contact our Customer Care team at info@life.kiwi within 15 days of receiving your order.
  • We will assess the situation and provide a suitable solution, which may include a refund, reshipment, or discount for future purchases.
  • Complaints must be accompanied by photos and detailed information about the issue to ensure proper evaluation and resolution.
  • Complaints related to allergic reactions must include detailed information for accurate assessment and processing.

10. Limitation of Liability

  • life.kiwi is not liable for any direct or indirect damages resulting from the use of or inability to use the Site, including but not limited to data loss, loss of business, or loss of profits.
  • life.kiwi's liability is limited to the value of the products purchased by the customer.
  • life.kiwi is not responsible for variations in product colors or packaging due to differences in displays or changes made by manufacturers.

11. Intellectual Property

  • All content, images, logos, and trademarks displayed on the Site are the property of life.kiwi or its licensors and are protected by copyright laws.
  • Users may not copy, reproduce, distribute, or use any content from the Site without prior written consent from life.kiwi.

12. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Portugal. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Porto, Portugal.
  • Customers agree to engage in direct resolution with life.kiwi before pursuing arbitration or other legal remedies.

13. Force Majeure

  • life.kiwi shall not be liable for failure to fulfill its obligations if the failure is caused by unforeseen events beyond its control, such as natural disasters, pandemics, strikes, or other acts of nature or government regulations.
14. Discount Codes and Promotions
  • Discount codes and promotional offers are subject to specific terms and conditions, which may vary depending on the promotion.
  • Certain discount codes may not be combinable with other ongoing offers or promotions, such as Black Friday deals. Customers are encouraged to review the terms associated with each code before use.
15.   Notice About Automatic Translations

The Life.Kiwi website uses artificial intelligence tools to automatically translate its content into various languages to provide a more accessible experience for users from different countries. However, these translations may contain inaccuracies, contextual errors, or literal translations that may not accurately reflect the original meaning.The translations were carried out from the English version, and the information presented is provided by the brands. While we strive to provide accurate and up-to-date information, errors may occur.We recommend that in case of doubt about essential information, such as usage instructions, ingredients, or other health and safety-related matters, contact our team through the contact form for further clarification.Life.Kiwi is not responsible for decisions made based on automatic translations and recommends that, whenever possible, users refer to the original content.

16. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:
Thank you for choosing life.kiwi. We are committed to providing you with the best service and experience.