Privacy policy

Last Updated: November 16, 2024

Life.Kiwi (referred to as "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website (the "Site"), make purchases, or engage with our services. By using the Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in several ways, including:

1.1 Personal Information You Provide:
  • When you create an account, make a purchase, or contact us, we may collect personal details such as:
    • Name, email address, phone number, delivery and billing addresses
    • Date of birth, gender, and tax identification number (if required for invoicing)
    • Purchase history, product preferences, and skin or health concerns (if provided)
    • Content you share with us, such as reviews, comments, or photos.
1.2 Automatically Collected Information:
  • When you interact with our Site, we may collect:
    • Device details (IP address, browser type, operating system, and time zone)
    • Pages visited, time spent on the Site, and navigation patterns
    • Cookies and tracking data to enhance your browsing experience (see Section 4 on Cookies).
1.3 Payment Information:
  • Depending on your chosen payment method, we may collect transaction details, such as the payment processor, card type, or partial card information. For security, we do not store full card details on our servers.
2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and invoicing
  • Provide customer support and respond to your inquiries
  • Send promotional materials, newsletters, or event invitations (only with your consent)
  • Personalize your experience on our Site and recommend products of interest
  • Analyze and improve our services, including debugging and site optimization
  • Comply with legal obligations, such as tax and fraud prevention laws.
3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience and analyze how our Site is used. These technologies help us:

  • Recognize your device on return visits
  • Store preferences such as language and currency
  • Track items in your cart
  • Display relevant advertisements based on your interests.
Types of Cookies We Use:
  • Essential Cookies: Required for the Site’s functionality.
  • Performance Cookies: Help us measure and improve the Site’s performance.
  • Advertising Cookies: Deliver personalized ads.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your ability to use certain features of the Site.

For more information about managing cookies, visit All About Cookies.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Companies that help us process payments, deliver orders, or provide marketing services.
  • Legal Authorities: When required to comply with laws or respond to valid legal requests.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be included as part of the transaction.
5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. These measures include:

  • SSL encryption for sensitive transactions
  • Regular system updates and security audits.

While we strive to protect your data, no system is completely secure. Please contact us immediately if you suspect unauthorized access to your account.

6. Retention of Data

We retain your data only as long as necessary to provide our services or comply with legal obligations. If you close your account, we may retain certain data for fraud prevention, dispute resolution, or as required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request details of the personal information we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the removal of your data, subject to legal and contractual obligations.
  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at info@life.kiwi.

8. Marketing and Communications

By subscribing to our newsletter, you agree to receive promotional emails, tips, and offers. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us at info@life.kiwi.

For SMS alerts, reply "STOP" to opt out or email us at info@life.kiwi.

9. Children's Privacy

Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us immediately at info@life.kiwi, and we will take steps to delete it.

10. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any personal information.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and significant changes will be communicated to you via email. The "Last Updated" date at the top reflects the latest revision.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us:

Thank you for trusting life.kiwi with your information!